Fandango Reviews

1.6

/5.0

45 customer reviews

11 %

reviewers recommend

Fandango

Fandango, known for its movie tickets and showtimes, is rated 1.6 out of 5. The rating reflects how moviegoers and film enthusiasts view their experience with Fandango. Reviews of Fandango are verified before publication.

How would you rate Fandango?

45 Reviews on Fandango

by Marshall465

Sep 17, 2022

Raggedy app

My mom and i tried to watch the grudge and we wanted to watch it on amazon prime, but there was no option to watch it. So we went through the process of creating a vudu account and my mon put in her email, but it went to my dads? My dad didnt know his password so he changed it for us, but when we tried to go through with the transaction, it said transaction incomplete. A big waste of time

by Ricky Cook

Sep 13, 2022

VUDU will screw you over

VUDU will screw you over. You stay a loyal customer for over 10 years and then they remove the option to download content to your pc laptop for offline travel viewing. When you contact their support team, and try to navigate the language barriers, you are simply told that you agreed to the updated terms and conditions and to go buy an Apple product or use your cell phone for viewing only. I bought the movies. I signed up under the premise that I could download to my pc. If you don't want to give me that option anymore, then refund me all my purchases.

by Sarah Perkins

Sep 12, 2022

VUDU tells me that I agreed to their changed TOS.

by Penny Hicks

Sep 07, 2022

Customer service never responds to my…

Customer service never responds to my emails even a week or more after the 72 hours they say it can take.

by Aaron Ellis

Sep 06, 2022

No customer service since they dropped Walmart

The phone # doesn't work, they don't answer emails or live chat, just give u bull$#*! solutions that don't work!

by Lane

Aug 24, 2022

Very good

I have been a Vudu costumer for years and I have not had any issues with anything

by Clarence Garrett

Aug 18, 2022

Not even worth the free promotions

We used Vudu after receiving a promotional code for a free movie. First of all, the process to even redeem the code is ridiculous. You have to enter one code, followed by all of your personal information only to be given a second code that can only be used once you sign up for a Vudu account. After going through this unnecessarily lengthy process, I logged into the site only to be met with disorganized chaos. There is no user-friendly way to sort out rentals from purchases and new/upcoming releases from older ones. It isn't even easy to sort out family movies from adult ones. Not all of the movies accept promotion codes, and there is no useful way to narrow that search down either. You have to just sort through everything until you find what you want. I logged into the site on our Roku on our TV so we wouldn't have to watch the movie on my small computer screen. It wouldn't even give us the option to enter the code on the TV. I looked through all of the menu options, and it wasn't there, so we decided to just watch the movie on the computer after all. When I tried to use the code, it wouldn't work. It didn't even say the code was invalid. It just said the code wouldn't work. After over an hour of trying to figure it out, I finally drove to the Red Box down the street and rented the movie we wanted for $1.99. It was absolutely worth it! I wish I had just done that to begin with and not even given Vudu my time. I would not recommend Vudu at all. Why would I give my money to a platform that is insanely complicated and disorganized to use that doesn't even work as advertised?

by Lynn702

Aug 15, 2022

A rental I purchased wouldn’t play

A rental I purchased wouldn’t play . I tried resolving the issue with the company and they were extremely rude and wouldn’t give me a refund .

by Bates869

Aug 07, 2022

You're not going to believe this

Well if you only plan on watching your HDX purchases on your TV then it's no issue. However if you plan on watching those same HDX purchases on your mobile (which you should be able to) your outta luck. There is no option to watch your HDX purchases on the Vudu app with your phone. Only SD (Standard Definition) Sounds like seller fraud to me. Shame on Vudu!

by Dianne27

Jul 31, 2022

VUDU Sharply Declined

I have been a VUDU customer for many years. I have over 2700 movies there. They have the largest selection of movies to choose from with the possible exception of iTunes.
That is about it for praise because Fandango has destroyed any other positives that were once there.
1. Their customer service is virtually non-existent. Wait times over an hour on the phone. Unanswered emails. Rude representatives.
2. Quality control. Their apps *Smart TV and phone (android) are more buggy, as is the website. Login problems. MA movies ported to VUDU not available after purchase. Movies bought at HD later downgraded to SD. The list goes on.
3. Even though I have gigabit internet, I sometimes get buffering but it is difficult to pin that on VUDU. So, I switch to another service like Prime Movies... no buffering. Back to VUDU... buffering. Even so, VUDU blames it on something else. They are experts at the tech support shuffle.
As a "reward" for their poor practices and disregard for their obligations to their customers, I no longer buy movies from VUDU but I watch my movies almost exclusively on VUDU. All of the expense, none of the profit.
It is a risky proposition if this approach were to catch on. If VUDU closed down, I would lose over 600 movies, but it would be worth it to me. I used to love VUDU when Walmart owned it but I have come to despise VUDU Fandango.

Fandango Q&A

Is it safe for a new user to enter in their account info? Do they keep their promise about not charging you until you actually make a purchase/rental?

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I am unable to log in with my password I know it is correct as I wrote it down. I tried to reset my password. I put in the original and was told it was the same password so definitely correct first time. So I reset my password and tried again with the new one it again said I had used the wrong password. I want to log in today

I would just stay away from vudu altogether. They are the worst company I have ever interacted with. I spent a lot of money on videos with them and I cannot watch any of them because the just buffer literally every 5 seconds and then I downloaded them through vudu to go and they won't play on there either. I keep getting a message that vudu cannot authenticate my account. I e-mailed customer services 3 times and have never received a response. I have wasted about $1000. 00 on movies that I cannot watch. I have started using amazon prime video and other sites as well and have no problems whatsoever. Just stay away from vudu they are just taking your money.

by Griffin672 - February 04, 2017

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Will not accept credit card. Says issuer system unavailable

I have had nothing but problems with vudu. My opinion is just stay away and use another company. They are the worst. You will waste your money.

by Myers560 - February 04, 2017

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I'd like to know why you guys no long return emails quickly?

Because with most of the digital movie sites all linking together they don't care. I made the mistake of consolidating my digital library into one spot (VUDU) and purchased the movies on VUDU that I had on other sites. Then they all started merging. Lucky me.

by Terri236 - February 15, 2019

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I bought a tv show and its not work, what do I do?

First, you check the code and make sure it is for Ultra Violet or VUDU. Many codes are for other sites. When you buy a code do so using Paypal because they guarantee the codes. The retailers do not. You must set up an account with both and connect them. Any movie you redeem on UV should appear in your VUDU account. If you still don't see it in your VUDU account call the person who supplied the code. They should give you a new one. If from a store, call the manufacturer listed on the UV code inside the DVD box(sony, lionsgate, warner Brothers, etc.). If it still does not work there are a host of reasons and they stem from your ISP to VUDU itself. I have found that the problems are varied.

by Perry779 - March 20, 2016

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